Refund policy
Digital Products
Because digital products are delivered electronically, digital purchases are generally nonrefundable once the file has been delivered or accessed.
Please contact us if:
- You received the wrong file
- You were charged more than once
- The file is incomplete or corrupted
- You are unable to access your download
We will work with you to correct the problem.
Physical Products
Physical products may be produced and shipped by a third-party fulfillment provider.
Return and refund eligibility for physical products depends on the type of product and the reason for the request.
Personalized, customized, or made-to-order products are generally not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
If a physical product arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please include:
- Your order number
- A description of the problem
- Clear photographs of the item
- Photographs of the packaging, when applicable
Do not return a product without contacting us first. Returns sent without prior approval may not be accepted.
We do not accept returns or issue refunds for:
- Buyer’s remorse
- Incorrect sizes, colors, or options selected by the customer
- Incorrect shipping addresses provided by the customer
- Normal variations in color caused by screen settings
- Minor placement or color differences that are part of the printing or production process
Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.
Cancellations
Digital orders generally cannot be canceled after delivery.
Physical product orders may enter production soon after purchase. Cancellation requests are not guaranteed once production has begun.
Contact Us
For help with an order, email:
Please include your order number and the email address used at checkout.
We usually respond within 1 to 2 business days.